Mystery Shopping and Sales Training Program Industry Testimonials
“I believe the program could help change some basic behaviors of the frontline people in a dealership’s parts and service departments. The main reason I believe it will have success is because it will bring awareness to employees in how they present themselves and their dealerships to the people they speak with on the phone.”
Doug Neufeld, CEO, Prairieland Partners, Hutchinson, KS
“The SouthWestern board of directors heard numerous examples of mystery shopping calls CSS made to dealerships. The calls revealed there is a great need for training even among veteran dealership employees. CSS offers a program that produces results and the board believes the mystery shopping program is a good addition to SouthWestern’s menu of dealer education and training.”
Jeff Flora, CEO, SouthWestern Association, Kansas City, MO
“Jim Facente conducts a very good mystery shopping program from beginning to end. His commitment and dedication certainly show in his training program. Top qualities: great results, good value, high integrity.
Niels Ostergaard, sales, product, parts & CSSR training manager, Toyota Material Handling USA, Indianapolis, IN
“I am extremely pleased with the CSS mystery shopping and sales training program. The program motivated our employees to use the basic fundamental customer service and selling skills that so often get overlooked during busy times. The training has resulted in substantial increases in our employees selling skills, which has translated to increased sales.”
Wayne Feltz, President, Great Lakes New Holland, London, Ontario
“Jim Facente’s organization, Creative Sales Solutions, provides high-quality training to employees. Specializing in mystery shopping employees and personnel, CSS reviews the message that the business is giving to a potential customer, critiques it and provides training to improve the customer relations skills of employees. CSS’s program is highly beneficial to any employer who wants to train employees to become professional representatives of the organization.”
John Schmeiser, CEO, Canada West Equipment Dealers Association
“My clients tell me how much they like Jim Facente. I have sat and talked to him. He knows the dealerships. He knows how to train his people so that they find the everyday problems your staff might have in talking to customers. Then he trains your people and their behavior with customers is better, and my clients tell me that the sales increase. That must say something great about Jim and his team. After meeting Jim, I have found that I like the man, I like his easy going style and he really knows his material. What more can you ask from the owner and founder of a company that delivers results?”
George Keen, senior partner, Currie Management Consultants, Inc.
