Dealers of Tomorrow Seminars
Currently, we do not have any Dealers of Tomorrow Seminars set up. For information about this program please email Olivia Holcombe (oholcombe@swassn.com).
Who Should Attend: This workshop is for owners, mid-level managers, department
managers, and key
dealership personnel. Consider bringing several staff members so they can
share ideas and return to
implement them at your dealership. While the Dealers of Tomorrow programs
are planned by younger
dealers, the programs are designed for everyone – no matter your age, line
of equipment or management
position. If you want to be up-to-date on managing your dealership in a
21st century way, plan to attend!
Improving Customer Service
This workshop begins by assessing each person’s ability to successfully
resolve customer service issues. It then builds on
this understanding through skill-building exercises and tools you can take
back to your dealership.
- Assessing and Understanding Your Customer Service Skills
- Case Study Application
- Understanding Your Customers Better Than They Understand Themselves
- How Customer Service SHOULD Change Based on the Customer’s Needs
- Customer-Smart Selling and Service Simulation
- Understanding Customer Satisfaction and Loyalty
Understanding My Leadership Motivations: Why Do I Do What I Do?
One of the least understood aspects of effective leadership is learning
how to motivate different people. As current and
future leaders, it is essential that we first understand what our own motivators
are. This workshop will help you identify
the three primary motivators that determine both your “fit” and “satisfaction”
in various jobs. Equally important, you
will learn the types of environments where you are likely to be a “mis-fit.”
To accomplish this, you will complete, print
and bring three online leadership assessments with you to the workshop.
At the end of this session, you will better
understand your own leadership motivations and also how to work with others
who have different motivations. We will
conclude with an action plan that will help you leverage your current motivational
strengths while also putting together
a game plan in the areas that aren’t a perfect fit. Topics include:
- Why People Do What They Do (and How to Manage them)
- The 3 Types of Leadership Motivators
- Work Interests: What Types of Work am I Most Passionate About? How do These Passions Fit with My Current and Future Roles?
- Work Values: What Beliefs Guide My Decision-Making and What Roles Fit Best With My Values?
- Work Style: How Can I Leverage my Personal Preferences and Habits to Become More Successful?
- Action Planning: Develop an Action Plan to Improve Your Performance
